FAQs

If you are an existing user:

To login to your account, complete the following steps:

1. Click on 'My Account' and enter your username in the 'Username' text box.
2. Enter your password in the 'Password' text box. Tip: Passwords are case-sensitive (meaning that PASSWORD, PaSsWoRd and password are not the same). If you cannot remember your password, click the link 'Forgot your password?'.
3. Click the 'Login' button.

When you attempt to login, you may be prompted to change your password. For more information, refer to the Change Password help topic.

If you are a new user user:

Click on 'My Account' and then on 'Create a new account' button and complete the account information page. For more information, refer to the Create Account help topic.

If you cannot remember your password:

Click the link 'Forgot your password?' and complete the information to have your password emailed to you. For more information, refer to the Forgot Password help topic.

To change your password, complete the following steps:

1. Enter your current password in the Current Password text box.
2. Enter your new password in the New Password text box. Tip: Passwords are case-sensitive (meaning that PASSWORD, PaSsWoRd and password are not the same). Your new password may be required to have a certain number of characters, upper and/or lower case letters, a number, and/or a symbol. If your password does not meet the requirements, you will receive an error telling you what is missing.
3. Confirm your new password by typing it again in the Re-type New Password text box.
4. To put your new password into effect, click the Change Password button.

Click on 'My Account' and then on 'Create a new account' button and complete the account information page.

Fields marked with a red asterisk (*) are required fields.

When you have filled in your information, click the Create button. You will be provided with your login information in an alert box, please write that information down in a safe place.

If you can't remember your login password, enter your Username and Email Address then click the Recover Password button. Your password will be reset then emailed to you (please check your junk mail folder if it doesn't appear in your inbox). When you login with your temporary password, you'll be prompted to enter a new password.

Search results return lists of performances and other releveant items that match your search criteria. Click the appropriate Buy link to begin purchasing seats. Performances will be listed with a colour code used to identify the performance availability. If there are too many performances/items to display, Next and Previous links appear allowing you to navigate through all of the available performances/items.

A legend appears at the bottom of the page indicating the amount of tickets still available for performances and bundles.

To refine the list of available performances/items, you can use the search features displayed at the top of the screen. To find a specific performance/item type the partial or full name of the performance/item or venue into the Search Events search box and click the Go button. In addition, you can enter a date or date range to further refine your search results.

How to Filter Search Results

On the left side of the page, the Type Filter, Month Filter and Venue Filter links allow you to narrow the search result list. You can use any of these filters in combination. When a filter is in effect, an asterisk displays next to it. To clear a filter, click on the Clear Type Filter link.

A calendar also appears on the left side of the page, listing the performances occurring in the current month. To search for different performances, select the desired month from the dropdown list or click the arrows (<< and >>) to browse month by month.

If you have a promotional code, typing it in the Promotional Code box in the Buy screen and clicking the Submit Code button will grant you access to items that are not available otherwise. The associated items will be displayed.

To purchase a gift voucher, complete the following steps:

1. Select Gift Vouchers from the navigation bar.
2. Search for the gift certificate or gift card that you want to purchase.
3. Click the associated Buy link.
4. Select the number of items/options that you want to purchase
      If the gift certificate/card has a set value or if you want to select an available, predetermined value, select the radio button beside the gift certificate/card.
      If the gift certificate/card does not have a set amount or if you want to enter your a different value (if available), select the radio button beside the empty field and enter    the desired amount.
5. Optionally, you can personalize the gift certificate/card by adding the recipient's name along with a personalized message.
6. Click the Add to Order button to add the gift certificate/card to your shopping cart.